Intellectual Property Notice
Rights to artwork remain the sole property of an artist Katharina Reichart including after purchase. This includes the purchase of originals, commissions, prints and current and/or future reproductions of any kind. The purchase of any item, original or otherwise, does not grant the customer permission to mint the piece into an NFT, print and distribute in any form or reproduce in any way by means of profit and/or otherwise.
Collectors may not reproduce artwork in any way without express written permission from the artist. Posting images of the items purchased on social media are always welcome and does not breach this clause.
Liability
We are not liable for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace or compensate by any means for the damage of products that have been mishandled by customers. For example: smudging fingerprints on the white border, tearing fine art prints, damaging works, etc.
As guaranteed under consumer protections, compensation for damage is due if/when damaged products are received when impacted by postal services and/or faulty merchandise has been dispatched. Every print is inspected several times before clearing quality control for shipment and only pristine purchased reproductions are packaged for you to enjoy.
Please read the product descriptions thoroughly and carefully. It is not our duty to compensate customers who do not read the information provided in the product description prior to purchase. All prints come with borders that are included in the final size of the listing.
Returns and Refunds
Please carefully read the following terms and conditions before using our website or making a purchase. By accessing and using our website, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please refrain from using our website.
Below are our policies on returns for each product. We do our best to offer colour accurate photography of the artwork, but please be mindful that calibrations often vary between devices. If colour calibrations are of concern, we recommend viewing the item from multiple devices (desktop, iPhone, etc.)
Custom Prints and Returns
We specialize in creating custom-made prints tailored to your preferences. Due to the unique and personalized nature of our products, we do not accept returns or exchanges on any of our prints except for cases of damage during shipping.
Damaged Prints
If you receive a damaged print, please follow these steps:
- Contact our customer support team within 7 days of receiving your order.
- Provide clear photographic evidence of the damage.
- We will verify the damage and, upon approval, send you a replacement print at no additional cost.
Originals (not eligible)
All original purchases are final; Katharina personally pays a generous amount to ship them with their original stretchers or removed from the stretcher and packaged in a special package tailored to the size of a specific painting, directly to your door via courier.
We do not offer returns, refunds or exchanges for change of mind purchases.
Shipping Policy
Katharina’s gallery team is a small and dedicated to shipping your orders as soon as possible.
If you need a change of address, we must be alerted within 24 hours of purchase in order to guarantee a redirect. We are unable to change the address once it has dispatched from our studio. Please contact us through the email reichartgallery@gmail.com
Shipping of paintings on original stretchers measuring up to 50x70 directly to your door by courier.
Shipping of paintings larger than 50x70 cm is carried out removed from the stretcher and packed in a special package (heavy duty postal tube) according to the size of the specific painting directly to your door by courier.
Duties and taxes
The gallery is operated in Switzerland and is not liable for import fees on any products purchased. This includes but is not limited to the commissioning of a custom piece, originals and merchandise.
Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. Some countries charge import taxes while others do not. The customs agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination.
It is the responsibility of the customer to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to your country).
Items are declared at purchase value for exporting and under no circumstance will documents be falsified.
Privacy Policy
We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our website, you agree to our Privacy Policy.
Governing Law And Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of the Canton of Luzern, Switzerland. Any disputes arising from or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in the Canton of Luzern, Switzerland.
Changes To Terms Of Service
We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms and conditions periodically for any changes.
By continuing to browse and make a purchase on our website, you acknowledge that you have read, understood, and agreed to these terms and conditions in their entirety.
For any further questions or concerns, please contact us at artbyreichart@gmail.com
Last updated: 01.11.2023